Has my order been dispatched yet? Most orders are generally dispatched within 3 days (Excludes Weekend) but may up to 5 days, sometimes longer. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email, contact us at us, and we can give you real-time information on whether your order has been dispatched or not. It always takes 1 to 2 days before the package is checked into the carrier's tracking system. Since the sex doll is a special product, only one ship is shipped once a week, so tracking numbers usually update in 3 to 7 days.
Do your prices include VAT? Yes, VAT is only for orders within the EU (European Union)
My item arrived broken or damaged what can I do? If your product is damaged please reject the item and take a photo in time.Contact usmail as soon as possible. We will arrange a new shipment within 48 hrs. We are not responsible for any damages to boxes, cases or other packaging. This is the carrier's responsibility to handle them with care, we have no control over this.
Why did I not receive a confirmation email after placing the order? There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still can not find it, please do let us know.
I don't have a tracking number, when will I get it? When you receive your dispatched email, it will be there most of the time, if you can not find it, please email us for an update on your tracking.
For more shipping information, please contact us via email or fill out the ‘Contact Us’ form, we will usually get back to you within 2 hours.
Shipping Delays Joyendoll shall not be held responsible if shipments are delayed for any reason beyond joyendoll's control.
These terms are accepted when placing an order atjoyendoll
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